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F.A.Q.
Q: Who supervises the children during the camps?
A: Each camp is supervised by a team of animators and future animators in the social field, all overseen by our qualified director and trainer. A certified educational supervisor is also present on site. Our adult-to-child ratios are as follows: one animator for every five children in the 3-year-old group, one for eight children in the 4 to 7-year-old group, and one for ten children in the 8 to 12-year-old group, all with an assistant. Before the start of the camp, parents receive an email with the details of the person in charge, including their name and role.
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Q: What is the difference between the family member rate and the non-member rate?
A: Family members benefit from preferential rates and guarantees, such as priority care. Non-members can register, but there is no guarantee of availability, especially during high-demand periods like summer.
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Q: How is transportation handled for activities?
A: We mainly use public transport. If a mini-bus is necessary, parents are informed in advance.
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Q: Can I get a refund if the activity changes?
A: No, refunds are not possible. However, we strive to maintain the planned activity, and in the event of a change, we offer a similar activity.
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Q: Do I need to bring a packed lunch for my child?
A: No, everything is included in your registration. Meals and snacks are provided for the children.
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Q: From what age can children participate in the camps?
A: Children living in the canton of Vaud, aged 3 to 12 years, can participate. Specific options are available depending on age and location.
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Q: Is someone reachable during the day?
A: A phone number is provided upon registration. We prefer communication by message rather than by phone call.
Q: How can I pay if I sign up at the last minute, for example during the weekend?
A: You must register online. Payment can be made on Monday via Twint or in cash at our specified meeting points.
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Q: Q9: Is it possible to pick up my child during the day?
A: We prefer to avoid this, but if necessary, you can contact your child's instructor at least 24 hours in advance to arrange the pickup.
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Q: What to do in case of delay?
A: We cannot wait for latecomers. If you are late, please contact our hotline, which will tell you where the group is so you can join them.
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Q: Is it possible to drop off my child directly at the activity site?
A: No, this option is not manageable due to the number of children we welcome and the necessary organisation.
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Q: Can my child come back the next day if they wish?
A: We'd be delighted, but we require confirmation from the person in charge and a new online registration, with payment via Twint or on-site for the following day.
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Q: When will I receive the information for the week or the day I signed up for?
A: Every Friday before noon, you will receive an email with the necessary information, including the program and instructions related to your child's clothing according to the weather.
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Q: Do you offer sibling rates or rates for a full week?
A: Our rates are calculated per child and per day. They include snacks, lunch, activities, and afternoon tea. However, transportation costs for pick-up from Morges and Vevey gare are not included in these rates.